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Free US domestic shipping when you spend $150+
Free US domestic shipping when you spend $150+

Return and Refund Policy

Delivery Signature

A signature will be required for most deliveries. If you prefer to waive this requirement, please email your authorization along with your order ID to info@musicteck.com. Please note that customers assume full responsibility for any loss or damage to the package after delivery.

Returns 

Return Window: Returns are only accepted within 30 days from the date of delivery. After this period, we cannot process any refunds.

Final Sale Items: Due to hygiene and health concerns, all earpad sales are final, with no exceptions.

Non-Returnable Items: Custom IEMs, tube amplifiers, blind boxes, gift boxes, and special orders are non-returnable.

Return Process: To initiate a return, please email us with your order ID and reason for return. All authorized returns must returned back to us within 15 days after a return request has been approved.

International Orders: Returns are accepted only if the product is not as described. The buyer is responsible for return shipping costs.

Restocking Fees: A restocking fee may apply—please refer to our restocking fee policy for details.

Transaction Fees: Any non-recoverable transaction fees charged by credit card companies or PayPal will be deducted from the refund.

Shipping Deductions: If free shipping was selected at checkout, the shipping cost will be deducted from the refund.

Defective or Incorrect Items: If an item is not as described or becomes defective within 30 days, we will replace it with a similar product. After 30 days, it is covered under a one-year manufacturer warranty.

Shipping

To return your product, please mail it to:

15 Jefferson Ave

Tenafly, New Jersey 07670

Customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refund amount.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Restocking Fee 

A restocking fee is a percentage of the item's price, depending on the type of item and the condition in which it is returned.

 

  • The customer changes their mind about a purchase and returns an item in the original condition within the return window.
    • Restocking fee: Up to 20% of item's price

 

  • If a customer returns an item within the return window after changing their mind, but the item is received damaged, missing accessories, or significantly different from its original condition at the time of shipment, adjustments may be made to the refund.
    • Restocking fee: Up to 50% of item's price

 

  • All Cayin Tube Amplifiers
    • Not eligible for return

Refunds

Once we receive and inspect your return, we will notify you via email regarding its approval or rejection. Please allow up to 2 business days for processing.

If approved, your refund will be issued to your original payment method.

Shipping fees are non-refundable unless the return is due to our error. For expedited shipping orders, only the standard shipping cost will be refunded.

Orders with free shipping will have the original shipping cost deducted from the refund. 

Credit card and PayPal transaction fees are non-refundable. 

Late or Missing Refunds

If you have not received your refund yet, please check your bank account again. If the refund is still not visible, contact your bank, as processing times may vary before the refund is posted.

If you have completed these steps and still have not received your refund, please reach out to us at info@musicteck.com for further assistance.

Open Boxes (Used Items)

Every open box item we sell comes with original packaging and accessories, as well as a full manufacturer warranty. All open box items are in perfect operating condition or cosmetic condition. 

Warranty Transfer

Warranty transfers will be considered as used items to begin with. Warranty transfers only cover functional defects and any claims for cosmetic defects will not be accepted. 

Pre-orders

Pre-orders are charged at checkout on the day they are placed. You may cancel your pre-order within five days without penalty. After this period, a non-refundable transaction fee will be deducted from your refund, varying based on your payment method.

Exchanges

We only offer replacements for defective or damaged items. To request an exchange for the same item, please email us at info@musicteck.com, and we will provide further instructions.

Auditions

For all auditions inquires, please email us at info@musicteck.com. Once approved and scheduled, you must place an order as a deposit and include the note: "for audition" in your order.

When placing an order, you are responsible for shipping costs, which may vary based on your selected option. Since shipping rates are estimates, the actual cost determined by the carrier will be deducted from your refund at the end of the audition period.

The audition period lasts one day from the delivery date. After this period, the item will be considered a regular purchase.

To receive a full deposit refund, the product must be returned in its original condition. If any damage is found, a repair cost will be deducted from the refund. You are also responsible for return shipping costs.

Gifts

If an item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equivalent to the return value. Once the returned item is received, a digital gift certificate will be issued to you via email.

If the item was not designated as a gift at the time of purchase, or if the gift giver had it shipped to themselves before giving it to you, the refund will be issued to the original purchaser, and they will be notified of the return.